Silver Snap Server Maintenance

If you prefer to have an Adaptec-trained technician come to your site to solve hardware issues, one of our Onsite Response plans is for you. Whether you want next-business-day service or a fast four-hour response time, Adaptec has what you need.

Each onsite plan provides a complete solution, with around-the-clock phone access to technical support and a Bronze Software Maintenance plan in addition to hardware service.

Silver Onsite Response

With Next-Business-Day service, 8 a.m. to 5 p.m. Monday - Friday, Silver Onsite Response provides your most cost-effective choice for onsite service and is ideal for restoring access to data that is not mission critical.

Step up to a complete onsite service solution. With Silver Onsite Response, an Adaptec-trained technician arrives at your site on the next business day to solve hardware issues. This plan also includes unlimited 24x7 phone support and the bug fix, software update, and upgrade benefits of Bronze Software Maintenance.

• Provides Next-Business-Day (NBD) Onsite Response during Adaptec business hours, excluding weekends/holidays.
• Unlimited Tech Support calls 24x7, including weekends/holidays, to keep your business running.
• Software support (phone support only) includes basic troubleshooting, diagnostics, configuration, and installation. *Bronze Software Maintenance is included for applicable Operating Systems only.
• NBD parts replacement performed by an Adaptec-trained technician if call is received during Adaptec business hours, excluding weekends/holidays.

Interested in finding out what service options and service part numbers are available for purchase on a specified External Storage product or Snap Server? Click here to download the latest Service Availability Matrix (pdf) or try our NEW Service and Software Finder Tool.

NOTE:

1. All service options require an activation period from the time of service registration. Silver and Gold contracts require 15 business days from time of service registration. Bronze software maintenance requires two business days for activation of Adaptec business hours support, and seven business days for activation of 24x7 support (both from time of service registration).

2. Adaptec warrants all External Storage and Snap Servers up to a maximum of five years from the product purchase date when a service plan is purchased for products that come with a three-year Standard Warranty. For products that come with a one-year Standard Warranty, Adaptec warrants all External Storage and Snap Servers up to maximum of three years from the product purchase date.