Gold Snap Server Onsite Response
With 4-hour service, 24 hours a day, 365 days a year, Gold Onsite Response gives you the ultimate peace of mind for your most valuable data.
When every minute without access to critical data costs you money, Gold Onsite Response ensures that an Adaptec-trained technician is at your site within 4 hours on any day of the year. This plan also includes unlimited 24x7 phone support and the bug fix, software update, and upgrade benefits of Bronze Software Maintenance.
- Provides 4-hour Onsite Response 24x7x365, including non-standard business hours and weekends/holidays.
- Unlimited Tech Support calls 24x7, including weekends/holidays, to keep your business running.
- Software support (phone support only) includes basic troubleshooting, diagnostics, configuration, and installation. *Bronze Software Maintenance is included for applicable Operating Systems only.
- 4-hour parts replacement performed by an Adaptec-trained technician anytime 24x7 including weekends/holidays.
Interested in finding out what service options and service part numbers are available for purchase on a specified External Storage product or Snap Server? Click here to download the latest Service Availability Matrix (pdf) or try our NEW Service and Software Finder Tool.
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Part Number
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Description
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Brief
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2192800
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Adaptec Trusted Services, Gold Onsite Same Day 1YR (S50, 500 series, 4000 series)
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ATS-1YR-GOLD-DEPARTMENTAL
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2192900
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Adaptec Trusted Services, Gold Onsite Same Day 3YR (S50, 500 series, 4000 series)
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ATS-3YR-GOLD-DEPARTMENTAL
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2193200
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Adaptec Trusted Services, Gold Onsite Same Day 1YR (18000 series)
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ATS-1YR-GOLD-ENTERPRISE
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2193300
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Adaptec Trusted Services, Gold Onsite Same Day 3YR (18000 series)
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ATS-3YR-GOLD-ENTERPRISE
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2193600
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Adaptec Trusted Services, Gold Onsite Same Day 1YR (18000 series)
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ATS-1YR-GOLD-HA-ENTERPRISE
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2193700
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Adaptec Trusted Services, Gold Onsite Same Day 3YR (18000 series)
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ATS-3YR-GOLD-HA-ENTERPRISE
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NOTE:
1. All service options require an activation period from the time of service registration. Silver and Gold contracts require 15 business days from time of service registration. Bronze software maintenance requires two business days for activation of Adaptec business hours support, and seven business days for activation of 24x7 support (both from time of service registration).
2. Adaptec warrants all External Storage and Snap Servers up to a maximum of five years from the product purchase date when a service plan is purchased for products that come with a three-year Standard Warranty. For products that come with a one-year Standard Warranty, Adaptec warrants all External Storage and Snap Servers up to maximum of three years from the product purchase date.
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