Extended Care Plus (Hardware Warranty Extension and Bronze Software Maintenance)
Extended Care Plus adds a software maintenance contract to your hardware warranty extension, allowing you to both extend and upgrade your system protection. Extended Care Plus extends your warranty benefits for up to 2 more years, depending on the product. Plus, you have unlimited access to 24x7 technical phone support. And, the software maintenance contract provides you with software support, bug fixes, updates, and upgrades that ensure your system is always up to date. Extended Care Plus provides cost-effective and comprehensive protection for companies whose IT staff has hardware and software expertise.
- Extends the life of the Standard Warranty beyond the initial term for up to 24 months.
- This offering takes the standard hardware warranty support one step further with an upgrade from return-to-factory parts to advance parts replacement from the time of purchase.
- Unlimited tech support calls are included for the contract term 24x7 including weekends for basic troubleshooting, diagnostics, configuration, and installation.
- Unlimited software support, bug fixes, software updates, and upgrades
- Extended Care Plus can be purchased at any time during the Standard Warranty term, allowing you to take advantage of advanced parts replacement, unlimited phone support, and unlimited software support from the date of purchase or activation to the end of the Extended Care Plus term.
Interested in finding out what service options and service part numbers are available for purchase on a specified External Storage product or Snap Server? Click here to download the latest Service Availability Matrix (pdf) or try our NEW Service and Software Finder Tool.
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Part Number
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Description
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Brief
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2213100
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Adaptec Trusted Services, Extended Care Plus (Hardware Warranty Extension) Up to 24 Months (500, 4200, 4500 series)
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ATS-2YR-EXTCAREPLUS-DEPARTMENT
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2213200
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Adaptec Trusted Services, Extended Care Plus (Hardware Warranty Extension) Up to 24 Months (18000 series, 650)
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ATS-2YR-EXTCAREPLUS-ENTER
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2213000
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Adaptec Trusted Services, Extended Care Plus (Hardware Warranty Extension) Up to 24 Months (110, 210, 410)
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ATS-2YR-EXTCAREPLUS-WORKGROUP
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*NOTE:
1. Adaptec warrants all External Storage and Snap Servers up to a maximum of five years from the product purchase date when a service plan is purchased for products that come with a three-year Standard Warranty. For products that come with a one-year Standard Warranty, Adaptec warrants all External Storage and Snap Servers up to maximum of three years from the product purchase date.
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